crisis applications training

In case of emergency (24/7)

(817) 607-7020

Does your organization require training in EMResource and WebEOC?

NCTTRAC offers multiple training venues to accommodate your schedule.

Crisis Applications Course:

         – A seminar style class with one on one support located at the NCTTRAC Offices in Arlington, Texas.

Crisis Applications Mobile:

         – If your organization is unable to travel to NCTTRAC. NCTTRAC can come to you. For more information about

            mobile services contact our Crisis Communications Coordinator at 817-607-7026.

Crisis Applications Online:

         – If travel to your location is unavailable. Online seminars can be arranged. (Online seminars are limited on a case by case basis

            as they limit instructor interaction in the event an attendee requires additional support.)



Crisis Applications are web-based applications designed to support emergency operations throughout the healthcare continuum.  The NCTTRAC Crisis Applications suite consists of two systems: EMResource (formerly EMSystems) and WebEOC.  EMResource is a day-to-day system whose primary purpose is to provide a shared system where hospitals, EMS, public health, and jurisdictional emergency management agencies can provide and access regularly shared information relating to the emergency healthcare system.  WebEOC is an incident-driven application that provides a common platform for the sharing of information and tracking of patients and resources during a specific emergency event.


To request a new EMResource or WebEOC account, follow these steps:

  1. Go to
  2. Click “Start Ticket”
  3. In the “Department” drop-down menu, select “Crisis Applications – New Account Request (TSA-E/DFW Region)
  4. Fill in the required fields and click “Submit”

Once we receive your ticket, we will use the information you provide to create your accounts and send you an email with your username and password.  Please note that you must provide a work email address to receive an EMResource or WebEOC account.


Upcoming Classroom Crisis Applications Training Sessions:

Tuesday, August 20th, 2019, 9:00 – 12:00 – Register here
Monday, September 9th, 2019, 9:00 – 12:00 – Register here
Wednesday, October 23rd, 2019, 9:00 – 12:00 – Register here
Thursday, November 7th, 2019, 9:00 – 12:00 – Register here
Wednesday, December 11th, 2019, 9:00 – 12:00 – Register here

These sessions are held at the NCTTRAC Offices in Arlington and include both EMResource and WebEOC training.  If you would like NCTTRAC to come to your location and deliver Crisis Applications Training for your staff, please contact Nate Davidson –

For short training videos and user guides covering specific topics, please scroll further down this page.

Staff Contact

Nate Davidson
Crisis Communications Coordinator


Functions include:

  1. Daily ED status and NEDOCS
  2. Alerting/notifications
  3. Status interface among regional air medical organizations and their individual Computer Aided Dispatch systems
  4. Available bed reporting

EMERGENCY DEPARTMENT STATUS:  Hospitals can update their Emergency Department Status to “Open”, “Advisory”, or “Closed”, based on what is happening in their ED.  Providing this information on EMResource allows other healthcare providers to make informed decisions about patient transport/transfer destinations.  Hospitals are required to update this status at least once per day.

NEDOCS:  Hospitals can use the NEDOCS calculator to determine their National Emergency Department Over Crowding Score.  NEDOCS can be used to set trigger points for various parts of a facility’s internal surge plan.  Hospitals are requested to update their NEDOCS at least once per day.

FACILITY DESIGNATIONS/CAPABILITIES:  EMResource serves as a living database for hospital designations and capabilities.  Currently, EMResource tracks a hospital’s DSHS Trauma Designation, DSHS Stroke Designation, SCPC Cardiac Accreditation, and capabilities for Ophtho, ENT, NeuroSurg, OBGYN, Ortho, Plastics, and ED – Psychiatric.  As a hospital’s accreditations or capabilities change, they should contact NCTTRAC to ensure that EMResource remains accurate.

BED REPORTING:  EMResource currently serves as the database for hospitals to report their available bed counts, in both WholeBed categories and MCI categories.  NCTTRAC will push bed report notifications when there is a specific need for updated available bed counts (such as a DSHS statewide bed report, hospital evacuation, MCI, etc.), but hospitals are encouraged to update their available bed counts daily as a best practice.

EVENTS:  EMResource users can create events in EMResource to inform the region about something affecting their facility/agency.  Once an event is created, it will appear as a small banner across the top of the EMResource default view.  Common events include resource shortage announcements, bed availability reports, and announcements for hospital construction affecting aeromedical and ED traffic.

NOTIFICATIONS:  EMResource users can adjust their account to receive email and text notifications based on customizable criteria.  Users can receive notifications for specific event types or all event types.  Users can also receive notifications based on resource status changes.  For example, an ED Director could set up their account to receive an email every time their Emergency Department reported a NEDOCS score of over 150, or an EMS Operations Chief could receive a text every time one of the EDs that they typically service goes on a “Closed” status.

FORMS:  EMResource can be used as a survey tool through the use of Forms.  Forms are customizable surveys that can be sent to specific users or all users asking them to report on any given item or subject.

CUSTOM VIEWS:  Each EMResource user can create a custom view that allows them to only see the facilities, agencies, and statuses that are most useful to their organization.

MAP:  The EMResource Map feature allows users to quickly locate trauma centers or aeromedical resources throughout the TSA-E region.

REPORTS:  EMResource allows users to run reports for their facility/agency.  These reports can tell a user information about their own facility/agency throughout a designated time period.  For example, a user could run a report to tell them how many times their ED went on “Advisory” throughout the last six months.

INTER-REGIONAL VIEWS:  With the correct permissions and views, a user can view many regions. Most of the regions in the state and parts of southern Oklahoma have some type of coverage.



Functions include:

  1. Local and Regional situational awareness
  2. Real-time tracking of critical resources and patients
  3. Resource status
  4. TxETN

LOCAL MEDICAL EVENTS:  The Local Medical Events board serves as a platform for local healthcare facilities/agencies to share event-specific information that might affect the emergency healthcare system.  Facilities/agencies can also post here to push healthcare-related information to other WebEOC servers throughout the region and to the state.

TSA-E MEDICAL EVENTS:  The TSA-E Medical Events board is where NCTTRAC will share event-specific information that affects the entire TSA-E region.  This is where users can find NCTTRAC daily SitReps and updates regarding mass patient movement, special tracking requirements, and other types of information.  Posts on this board are shared with other regional WebEOC servers.

DFW – NORTH CENTRAL TEXAS ACTIVITY BOARD:  The DFW – North Central Texas Activity Board is a board where other WebEOC servers in the D/FW area post event-specific emergency management information.  Users on the NCTTRAC WebEOC server can access this board to see information regarding local shelter operations, incoming evacuees, and other regional information.

TEXAS ESF-8 EVENTS:  The Texas ESF-8 Events board is where state agencies will post event-specific information relating to healthcare and medical operations throughout the state.  Users on the NCTTRAC WebEOC server can access this board to see DSHS SitReps, IAPs, and other state-wide information.

NCTTRAC PATIENT TRACKING TOOLKIT:  The NCTTRAC Patient Tracking Toolkit is a web-based platform that allows EMS agencies and hospitals to digitally track MCI patients throughout the emergency healthcare system.

TxETN:  The Texas Emergency Tracking Network is a platform developed by the Texas Division of Emergency Management to track evacuees, pets, and assets throughout a coastal evacuation and sheltering operation.

EMRESOURCE DATA:  The EMResource Data menu allows users in WebEOC to access data from EMResource.  Currently, users can access data related to hospital ED status, hospital NEDOCS, hospital WholeBed availability, and hospital MCI bed availability.

ICS/FEMA FORMS:  WebEOC users can access and fill out digital versions of the ICS 200 forms and the FEMA forms using the ICS/FEMA Forms menu in WebEOC.

OTHER:  Additional boards in WebEOC include the TSA-E Blood Availability board, TSA-E Critical Medications board, and the Texas SOC Clock.  WebEOC is a flexible system, and new boards are possible.  If you have a recommendation for a new WebEOC board, please contact Jacob Seil at




WebEOC BASIC ORIENTATION VIDEOS (5 Videos; 18 Minutes Total)

This video series covers the basics of using WebEOC.  It is intended to give new users a familiarity with the system and show them how to log-in, share information, and use patient tracking.