b'NCTTRAC Work GroupsEMResource Work Group TheEMResourceWorkGroupwasestablishedbytheBoardof Directors Chair, Jorie Klein, to review current EMResource usage andpoliciesandrecommendupdates.TheEMResourceWork Group met 4 times in FY19 to finalize a recommended EMResource Overhaul.Thisprocessinvolvedaregionalsurvey,areviewof nationwidebestpractices,thedevelopmentofabrandnew EMResource Policies and Procedures document, coordination with multipleNCTTRACcommittees,andregionaloutreachand educationefforts.TheEMResourceWorkGroupfinalizedtheir overhaulrecommendationinMarchof2019,withNCTTRAC GeneralMembershipapprovalandBoardofDirectorsapproval followingshortlythereafter.OnAugust1st,theEMResource Overhaulwentlive.Fordetailedinformationonthechanges involved in the EMResource Overhaul, see the EMResource section on page 36. Mental Health Work Group The Mental Health Work Group started off the fiscal year looking at Order of Protective Custody (OPC) issues and to determine ways to standardize OPC implementation across county lines.This proved to be an ambitious project that quickly exceeded the Mental Health Work Groups scope and capability.Additionally, it was determined that the DFWHC Foundation Mental Health Coalition was working on a similar project so the work group decided to forego further pursuit to avoid redundancy in effort and resources. The Mental Health Work Group hosted speakers introducing a variety of topics addressing mental health issues at the local and regional level.This included speakers from other Trauma Service Areas to gather and share best practices on how agencies are collaborating across multiple disciplines to ensure mental health patients receive the right care at the right place the first time.The Work Group hosted Parklands Behavioral Health team to speak about the Right CARE team and how it has positively impacted the community in the south Dallas area.The Mental Health Work Group also invited a representative from the Southwest Texas Crisis Collaborative to discuss their use of a central call center (MEDCOM) to assist law enforcement officials in navigating mental health patients to an appropriate destination, thus preventing unnecessary emergency department intakes and admissions.19'