b'Information TechnologyThe NCTTRAC IT department has been busy this year upgrading infrastructure and technology used both internally and in support of our members and partners. Throughout winter and into the spring, the team worked through a replacement of virtually the entire network infrastructure as well as the associated operating systems.We saw the updating and enhancement of both EmResource and WEBEOC, the supporting servers, as well as the servers powering our infrastructure.During these projects, additional efficiencies were found to improve supportability of the systems as well as update the technology for better communication and overall experience.Meeting EnhancementsOne of the many successful projects in 2019 included moving to a new teleconferencing system. All committee, Work Group, and other NCTTRAC hosted meetings are now shared via GoToWebinar.The change from Webex provided greater functionality, an improved user experience, as well as cost savings.NCTTRAC Website and Co-LocationThe NCTTRAC website is a living entity and undergoes continual refreshes, updates and changes to maintain current and relevant content.Our goal is to provide information related to current internal and regional projects and assist the various committees and Work Groups with an avenue to communicate with our members as well as the public.The website is significantly changed from this time last year, has approximately 900 registered users, and will be further changed as projects and member driven content demands. Preparation for an off site Co-Location housing WebEOC and other mission critical systems has been underway and is nearing completion.This will ensure emergency operations can proceed uninterrupted in the event the NCTTRAC offices are no longer available. As a portion of our reach for complete location independence, we have recently migrated to a cloud based PBX system.This move allows the staff to better operate within normal daily functions and will greatly enhance capabilities in the event of emergencies or activations.38'