In case of emergency (24/7):

(817) 607-7020

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Regional Events: Trauma Service Area E

2019 Regionwide Patient Surge - EMResource Procedures

The emergency healthcare system in Trauma Service Area E is dealing with seasonally recurring regional issues related to patient surge.  The following contains information regarding existing regional policies for reporting hospital capabilities and capacities in EMResource.

Advisory vs. Closed

Many regional Emergency Departments are experiencing overcrowding due to high patient demand.  As facilities use EMResource to report their capacity issues, NCTTRAC would like to refresh its Members and healthcare partners on the appropriate use of the “Advisory” status and the “Closed” status as defined by the Regional Trauma System Plan (p.22-23): “Facilities may choose from status values of “Open”, “Closed”, or “Advisory”.  “Advisory” is used when there is a situation at the facility that affects operations but doesn’t require closure; the specifics are indicated in the other columns as appropriate or in the “Comments” area.  ED personnel are required to monitor and update their ED status at least once each day … A facility may post a “Closed” status only if they are suffering from a facility emergency.  Examples may include an internal disaster such as a fire, flooding, power outage, water shortage, or structural damage.”

  • “Advisory” status should be used if you are informing EMS about interruptions to internal services that may impact patient care, including bed availability issues that affect wait times.  Proper selection of the “Advisory” status and the addition of specific comments is critical to the efficient operation of the regional emergency healthcare system.
  • “Closed” status is to reflect an internal disaster within a facility that shuts down an emergency department to new patients whether EMS or self-presented.  “Closed” should not be used to show that a facility has limited bed availability resulting in long wait times for EMS.

If you have any questions, please contact NCTTRAC_EMCC@NCTTRAC.org.  For Emergencies, contact the 24/7 Duty Phone at 817-607-7020.


The NCTTRAC Emergency Medical Coordination Center (EMCC) supports regional Healthcare Coalition Partners with coordination and implementation of TSA-E’s plans and solutions for regional disaster preparedness and response.  Specific EMCC functions include: Activations & Coordination Center Operations, Communications (routine and emergent), Corrective Action Planning, Crisis Applications Administration, Emergency Medical Task Force 2, EOP Implementation, Surveys & Data Analysis and Training & Exercise.

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Crisis Applications

A regional crisis application  capability enables interaction between Healthcare Coalition members, jurisdictional emergency management officials, public health, and the state.  The development of robust crisis applications enhances regional communication, centralized data collection, emergency status tools, and notification capability.

Radio Communications

The NCTTRAC EMCC provides support for all communications functions within the healthcare coalition in TSA-E.  The EMCC conducts monthly communications drills, provides hardware and software support, and promotes the implementation of appropriate system maintenance and upgrades for communication tools across the region.